Business Coaching Behaviors and Skills

Business coaching is relatively new to the corporate world and aims at enhancing company profits and employee productivity through transformational leadership. It strives to induce positive changes in the organizational behavior, belief and value, in an effort to improve organizational performance and simultaneously provide greater job satisfaction to employees.

Business coaching has the power to change an ordinary group of employees into a high performance team. The field of business coaching has evolved over the years and innovative techniques have been experimented on, in the effort of improvement. It helps all those who wish to eliminate their self-limiting behavior that impedes their progress in life. A business coach ensures that coaching is carried out in a favorable coaching environment, to produce the desired behavior and skill.

Business coaching has identified eleven core coaching-competencies. These have been developed to enhance business coaching behavior and skill within many organizations. These include:

. Meeting ethical guidelines and professional standards.
. Establishing the coaching agreement.
. Establishing trust and intimacy with the client.
. Developing a coaching presence.
. Ensuring active and rapt listening.
. Powerful questioning techniques.
. Direct communication.
. Creating awareness.
. Designing actions.
. Planning and goal setting.
. Managing progress and accountability.

Traditionally, scientists believed that the human brain could not be further developed after twenty years of age. However, modern research confirms that adult brains can grow and experience change. William Greenough, a researcher at the University of Illinois, holds the view that the human brain requires physical and mental exercise, to perform at optimum level. This ability of human beings goes a long way in developing their cognitive powers that could be harnessed to assist them in achieving success and efficiency in their professional and personal lives. The best part is that all this can be achieved through simple coaching exercises for the brain.

Clinical psychologists propose structured mental exercises or brain gymnastics at the workplace, to increase brain volume and activity. The trick lies in providing new challenges to the brain, to sharpen existing skills and develop new ones. Business professionals participating in coaching programs are taught the different skills, using the Behavioral Change Methodology, to boost their existing skills, like thinking and analytical, decision-making and problem solving skills. The professionals are also taught ways to enhance their concentration and memory. In addition, they also learn to apply different skills to different problematic situations.

A skilled business coach helps business professionals and individuals to:

. Improve their productivity.
. Reduce emotional and physical stress associated with work.
. Increase job satisfaction.
. Boost work relations and help individuals to resolve personal differences effectively.
. Curb absenteeism and check and minimize unproductive time in organizations.

To produce lasting behavioral changes among employees, it is important to understand the nature and extent of the unconscious forces responsible for the existing behavioral patterns. A skilled business coach takes into account the cognitive and emotional development of the target group, to work out a viable coaching system. Business coaches usually adopt a person-centered approach and provide customized training to business professionals, after assessing their individual requirements. The coach employs tired and tested methods to bring out and polish individual strength and skill.

Kris Koonar

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2 Responses to Business Coaching Behaviors and Skills

  1. Misty T says:


    "To obtain a challenging position in management/General Office that would best utilize my experience in the sales retail computer IT and office skills.

    "Environment. This position should have many opportunities for an aggressive, dedicated individual with the problem

    "Solving, leadership, and organizational skills needed to advance.


    Current Employer

    Tiger direct
    Business Account Manager
    Business to business Sales

    Meeting sales goals
    Prospecting Client’s
    Taking in/outgoing calls in a call center office setting.
    Faxing quotes daily to clients.

    Merchants Tire and Auto

    "-Constant clear and concise communication with employees and management.

    "-Analyzing problems and developing solutions within an appropriate time frame.

    "-Performing services within the specified

    Just Tires
    Service Technician

    "Constant clear and concise communication with employees and management.

    "-Analyzing problems and developing solutions within an appropriate time frame.

    "-Performing services within the specified

    CompUSA Inc. Raleigh, NC (December 05 – November 06)
    Technical Services Manager

    "Opening and closing store responsibilities, including cash management for a
    multi-million dollar store

    "maintaining Profit & Loss statements for the entire technical services department

    "Hiring, scheduling, training, and managing a team of 8-11 associates

    "Ordering, sourcing parts, and communicating with multiple vendors

    "Communicating and appropriately handling all customer issues, finding solutions to every problem

    "Motivating sales, upgrades, and all other technical services in order to maximize
    profit and sales

    "Providing support for all store staff and equipment

    Staples Office Supply Wake Forest/Cary, NC (October 03 -November 05)
    Electronics Lead / Key Holder / Manager-in-Training

    "Opening and closing store responsibilities, including cash management

    "Keeps sales team motivated and assures employees that they are valuable members of the Electronics team

    "Responsible for training and coaching associates’ behaviors to ensure maximum sales

    "Reports to sales and general manager weekly numbers of planned sales and budget


    " As of May 2005, was the only employee to sell a Mobile Technology Plan

    " Acknowledged by several customers for exceptional service to corporate office

    " Exceeded corporate projected sales by over 50% during 2004 fiscal year

    " Maintained in the top 3 stores in the district for sales of Cable, Ink, Paper and Service plans (CIPS)

    Accelerated Language Academy Raleigh, NC (Jan 03 – July 06)

    "Network Designer/Administrator and Graphic Design Artist/OFFICE EXPERENCE

    "Answered in/outgoing phone calls

    "Signed in new clients

    "Maintained in/outgoing faxes

    "Handled in/outgoing Mail

    "Filed all documents in office

    "Designed and installed computer network

    "Made visits to maintain and upkeep network/servers

    "Designed advertisements and brochures to increase involvement in the academy


    " Handled network troubleshooting for eleven computers

    " Customized network to fit customers needs with minimal problems


    "Microsoft Windows XP, Win 2K, Win NT, Win 98 SE, Win 95, DOS, Linux

    "Microsoft Office 2003 Professional (Word, Excel, PowerPoint, Outlook, Publisher)

    "Photoshop 7.0 Illustrator AS400 Symantec Products

    "Panda Internet Security McAfee Products Lotus Notes

    "Symantec Ghost





    "ECPI Technical College Raleigh A+ Certification (Pending) May-June 2005

    "Wilfred Laurier University Kitchner, Ontario September 2001-December 2002

  2. Herbert says:

    The first, most obvious, problem is all the mistakes in grammar and sentence structure; this will put off potential employers. Ask someone to correct your use of grammar. Also, the two extra objectives seem superfluous and a bit pushy: "should". And, most importantly, a resume should be written for a specific job application in mind. This one seems to be too general.

    Depending on the place you live, there are a lot of government funded services that will assist you with writing a good resume. I would make use of those, if I were you.

    Also, visit the library and read a good modern book on resume writing.
    I am not an expert, but I do have a lot of experience in writing resumes, and this one shows some fundamental problems.References :

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